Mercure Paris CDG Airport ★★★★

Location was excellent for my early flight from Paris the next day. If walking from the Mercure the CDGVAL shuttle is only a few blocks away for easy access to any of the terminals. Check-in was easy although I had checked in online and then had to go through the same process on site which I found a bit odd. Most of the staff were very friendly and accomodating. I did have some brief interactions with staff who appeared to be in senior positions who gave the impression they would rather be somewhere else. Their replies to enquiries were terse and short. Breakfast was varied with many delicious choices traditional, sweet or savoury. I especially liked the cereal choices. I found it was best to get there early for warm or hot food and the coffee was good. The bed was very comfortable and the room reasonably appointed. Decor was nice. I was surprised and pleased there is no audible noise from flights in and out of terminal. Outside the Mercure and surrounding hotels it is well lit so the blackout curtains are great.

Firstly, I did have a late arrival around 8 pm but as I entered, the entrance area was noisy and crowded. The entrance opens to the Bar area and a pool table. For a big hotel I expected reception to be more visible instead of a small counter around the corner. There was no concierge or if there was I did not see anyone. The room was adequate, I booked the classic double room so the following may not apply to other room selections. My main gripes with the room were - there is a kettle for coffee or tea making but no crockery, only small paper cups, not even standard size take away paper cups. Four sachets of coffee - 2 decaf & 2 ordinary, flavoured tea choices, no milk and wooden sticks. If you have milk in your tea or coffee you have to ask at the restaurant and honestly, it took so long to get half a cup of milk I thought the attendant was milking the cow! - The fridge is in the cupboard with one bottle of water, mine was sparkling I prefer still. - The bathroom has a hand held shower in the bath no shower head and the plugs are permanently down so the bath fills up with water as you shower. It gradually goes down but after you finish showering. - The hand basin has the same problem. - No shampoo/conditioner/body lotion etc but one round of soap. - No glasses in the bathroom, again only small paper cups. - Nowhere to hang towels except over the shower screen and something like a luggage rack above the bath. One bar under the hand basin but it’s only big enough for a hand towel. All in all for a one or two night stay you can get by but the rooms are tired. They are clean but very basic, it looks like the decor has been updated but not the facilities in the room. Same goes for the foyer area everything looks like it needs a good clean and update.

walking distance from airport. 24 hour check in. Small room but perfectly fine. Friendly staff.

Close to airport shuttle. Friendly reception from Cathy. Excellent room service: food, service and promptness. Very comfortable bed. Midday checkout.

Convenient location. Good facilities.

Clean and convenient

No milk for hot drinks even though there was a coffee maker in the room. We went down to ask for milk. Apparently there was no milk in the building? Staff were not helpful.

Clean

The walk to the airport train a bit long, especially with a heavy suitcase.

Nice room-comfortable

Directions to the hotel need to improve. Restaurant is overpriced for what it offers.

The shuttle was tricky to find from terminal 2 but once found was a great way to travel. The hotel staff was clean and staff very willing to help. Breakfast was lovely.

we thoroughly enjoyed our stay.

bed very comfy, easy Bolt ride to Roissy for dinner.

Close to the airport. Rooms were good, clean decent size.

No negative experience

Close to airport.

Restaurant had limited hours and limited menu. The free shuttle by train to hotel was not easy for person unfamiliar with airport to find so of no use. There was no refrigerator in the room.

Convenient location, with buffet dinner which is value for money, nice bar. Spacious and clean room.

Practical. Lovely staff at reception and restaurant. Efficient and pleasant to a level not expected in an airport hotel.

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Room

Transport from airport to hotel

Not far from airport, good breakfast

Very basic facilities

Property itself, conveniently easy access to the airport, comfortable and clean, fun lobby setup for adults traveling with kids

They do not have/provide hair conditioner

Close to the airport. Friendly staff

Not easy to find Expensive

Near by airport.

Front desk

Nice and clean and very well located

Poor buffet-style restaurant. No shuttle bus to the airport terminals!!!!!